This Electronic Funds Transfer Agreement is the contract that covers your and our rights and responsibilities concerning the Home Banking electronic funds transfer (EFT) service offered to you by HEA Federal Credit Union. In this agreement, the words "you" and "yours" mean those who are authorized users of the Home Banking service. The words "we", "us", and "our" mean the credit union. The word "account" means any one or more share and share draft (checking) accounts that you have with the credit union. Electronic funds transfers are electronically initiated transfers of money from your account through the EFT service described below. By submitting an application for the Home Banking service or by using the service, each of you, jointly and severally, agree to the terms and conditions in this agreement and any other amendments for the Home Banking service.
If approved, you may conduct the Home Banking service offered by the credit union.
Home Banking
If we approve Home Banking for your account(s), a separate password will be assigned to you. You must use your password along with your account number to access your account(s).
Our Internet address is www.heafcu.org. At the present time, you can use HEA Federal Credit Union's Home Banking service to:
View the current balance on your share, share draft, share certificate, Christmas Club, and loan accounts
View the history on your share, share draft, share certificate, Christmas Club, and loan accounts
Withdraw funds from your share and share draft accounts
Transfer funds from your share and share draft accounts
Transfer funds from your share and share draft accounts to make loan payments
Transfer funds from your share and share draft accounts to another member's account that has been approved in advance by the credit union
Apply for loans or request other credit union services
Your accounts can be accessed for Home Banking via personal computer.
The Home Banking service is available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access. We reserve the right to refuse any transaction that would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of these limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds.
There is no limit to the numbers inquiries, transfers, or withdrawal requests you may make in any one day.
See below for transfer limitations that may apply to these transactions.
Limitation on Transfers
Federal regulations limit pre-authorized transfers from your regular share and Christmas Club accounts so that no more than six (6) preauthorized, automatic, telephone, or Internet transfers and withdrawals may be made from each account of yours to another account of yours or to a third party in any month, and no more than (3) of these (6) may be made by check, draft, or access card to a third party. If you exceed these limitations, your account may be subject to a fee or be closed.
Security of Access Code
You may use one or more access codes with your electronic funds transfers. The access codes issued to you are for your security purposes. Any codes issued to you are confidential and should not be disclosed to third parties. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to use your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the credit union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of your access code and the credit union suffers a loss, we may terminate your Home Banking service immediately.
Joint Accounts
If any of your accounts accessed under this agreement are joint accounts, all joint owners, including authorized users, shall be bound by this agreement and, alone and together, shall be responsible for all Home Banking transactions to or from any share and share draft or loan accounts as provided in this agreement. Each joint owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to, make any transaction permitted under this agreement. Each joint owner is authorized to act for the other account owners, and the credit union may accept orders and instructions regarding any Home Banking transaction on any account from any joint account owner.
Member Liability
You are responsible for all Home Banking transactions you authorize. If you permit someone else to use Home Banking with your password, you are responsible for any transactions they authorize or conduct on any of your accounts.
Tell HEA Federal Credit Union at once if you believe your account number, password, or any record thereof, has been lost or stolen, or if your account has been accessed without your authority. Telephoning is the best way of keeping your possible losses down, but you may also notify us in writing at the address below. You could lose all the money in your accounts.
If your statement shows any electronic funds transfer that you did not make or authorize to be made, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking money if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
Address and Telephone Numbers
If you believe there has been unauthorized access to your account, your password has been stolen, or that someone has transferred or may transfer money from your account by accessing your account without your permission, call HEA Federal Credit Union Monday through Friday, between the hours of 9:00 a.m. and 5:00 p.m. and Saturday between the hours of 9:00 a.m. and 12:00 p.m. Eastern Time at 478-953-7477 or 800-671-8969; or write to us at HEA Federal Credit Union, 121 Osigian Blvd., Warner Robins, GA 31088.
Business Days
For purposes of this agreement, HEA Federal Credit Union's business days are Monday through Friday, excluding holidays.
Statements
Your periodic statement will specifically identify each electronic transaction. You will receive a monthly account statement for each month in which you have electronic transactions. In any case, you will receive a statement at least quarterly.
Account Information Disclosure
We will disclose information to third parties about your account or the transfers that you make:
As necessary to complete transfers:
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
To comply with government agency or court orders: or
If you give us your written permission.
Fees and Charges
There may be certain fees for HEA Federal Credit Union Home Banking account access. For a current listing of all applicable fees, see our current Service Fees list. From time to time, the fees may be changed. We will notify you of any changes as required by applicable law.
Liability for Failure to Make Transfers
If HEA Federal Credit Union fails to make a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable for instance:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy, or if the transaction involves a loan request exceeding your credit limit.
If you used your access code in an incorrect manner.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the funds in your account are subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the electronic transfer is not completed as a result of your willful or negligent use of your access code or any EFT facility for making such transfers.
If the computer equipment you use to conduct Home Banking is not working properly, and you know or should have known about the breakdown when you started the transaction.
For any other exceptions as established by the credit union.
Notices
All notices from us will be effective when we have mailed them or delivered them to your last known address in the credit union's records. Notices from you will be effective when received by the credit union at the address stated in this agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail notice to you at least 21 days before the effective date of any change. Use of this service is subject to existing regulations governing the credit union account and any future changes to those regulations.
Billing Errors
In case of errors or questions about electronic funds transfers from your accounts, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. Call us at:
478-953-7477 or 800-671-8969
Fax: 478-953-7277
or write to us at:
HEA Federal Credit Union
121 Osigian Blvd.
Warner Robins, GA 31088
- Tell us your name and account number.
- Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate your compliant or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to print your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation.
If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days.
If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the United States and its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.
Termination of EFT Services
You may terminate this agreement or any EFT service under this agreement at any time by notifying us in writing and stopping the use of your access code. We also may terminate this agreement at any time by notifying you orally or in writing. If we terminate this agreement, we may program our computer not to accept your access code for any EFT service. Whether you or the credit union terminates this agreement, the termination shall not affect your obligations under this agreement for any EFT's made prior to termination.
Governing Law
This agreement is governed by the Bylaws of the credit union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this agreement shall be subject to the jurisdiction of the court of the county in which the credit union is located.
Enforcement
You are liable to us for any loss, cost, or expenses we incur resulting from your failure to follow this agreement. You authorize us to deduct any such loss, costs, or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney's fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgement collection actions.
This credit union is federally insured by the National Credit Union Administration
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